TL;DR - Ebook pre-orders for Waybound have been canceled, and Amazon says there's nothing they can do about it.
Audiobook pre-orders are unaffected.
I woke up this morning to a phone call that Waybound was down on the Kindle Store and people were getting messages that their pre-orders had been canceled.
Obviously, that's a red alert around here.
After talking to a senior support specialist at Kindle and checking with our team members, we think it's OUR FAULT. We had uploaded a manuscript and we had multiple people check it, to the point of going through it page-by-page to make sure there was nothing wrong.
But there was a final step we were supposed to complete, and our team member didn't know that. When something like that happens, Amazon automatically removes the file 72 hours before the listed release date.
Apparently with no way to undo it.
We have calls out to different people at Amazon, and we're hoping they know a secret way to reverse all this. If we hear from them, I'll let you know immediately.
If we don't, we'll be uploading the book manually. In that case, it'll come out on time or a little earlier, but it won't be exactly at midnight in your region like the pre-order would have been. Which is one of the major reasons why we did pre-orders in the first place.
On the bright side, hey, we might get you the book early!
Does this affect audiobooks or paperbacks?
It does not! Only the ebook pre-order was affected. Audible pre-orders are completely separate, and in fact you can still pre-order through Audible, and paperbacks didn't have a pre-order process so they're still unchanged.
If I pre-ordered the book, will I get it?
Right now, it looks like you will not. You won't be charged either--the entire thing was canceled. So unless we hear from someone at Kindle who knows the forbidden magic to get it back up, pre-orders are dead.
If your uncle is Jonathan Kindle, by all means give him a call.
Is Waybound still coming out on June 6th?
Yes. I will do everything I can to make sure it is available on or before the 6th.
I'm very sorry.
That's not a question, but I am sorry. We've been doing pre-orders to prevent problems like this, so there won't be any errors in the upload process, and there still was.
This is our biggest release ever, both for me and for you guys, and to let you down on this one is absolutely devastating. I'm sorry, and I still hope we can fix it.
Rough day today.
Of the Cradle series
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